If you have any questions or concerns, it will be our pleasure
to answer you as soon as possible.
Support Center Hours: Monday 9 AM - Friday 5 PM EST.
Toll Free Number: 1-855-EVO-DERM (386-3376)
ordering online or through our Customer Care Department,
you will receive an email confirmation once your payment
has been processed. A second email with your shipping
confirmation and tracking number will also be sent.
are covered by a one-year limited warranty on all parts and
labor. To learn more about this warranty, please visit our
If you are experiencing
technical problems with an evoDerma product, please
call our Customer Care Department to arrange its return for
repair. Refunds will be assessed on a case-by-case basis.
For more information, please visit our “Policies” page. If
you would like to cancel your order before it has shipped,
please refer to the “Cancellations” section on our “Policies”
We accept Visa
products are shipped in 1-3 business days or 10-15 business
days depending on the shipping method chosen at checkout.
Shipping time may differ if your product was ordered through
a third-party retailer. All products are shipped securely
and require a Signature Upon Delivery. No delivery to P.O.
boxes. To ensure a prompt delivery, please ensure that someone
is available to accept the package. If you would like to track
your shipment online, simply login to evoderma.com with your
provided username & password and then click on your tracking
will vary based on location. If you have any questions, contact
our Customer Care Department.
If you are not
available to receive a delivery, the courier service will
usually make another attempt. If it is unsuccessful, the package
will be held at the courier’s office for pick-up. In the event
that it is not picked up within a reasonable amount of time,
your order will be returned to EvoDerma and additional costs
amounting to a 20% handling fee plus all shipping charges
will be incurred.
us if you need more information..