Below you'll find
a list of the most common questions we’ve come across at EvoDerma.
If you have any further inquiries, please contact our Customer
| With LUMI+,
you do not need to purchase replacement lamp cartridges.
LUMI+ comes pre-loaded with over 50,000 constant
light pulses. At the end of the lamp’s lifetime, LUMI+
will simply cease to emit light pulses.
uses Intense Pulsed Light (IPL) technology. IPL has been
tested by dermatologists and scientists and has been proven
as a safe and effective method for removing unwanted hair.
Please refer to our How It Works section to learn more
about IPL technology.
is a powerful device that provides permanent hair reduction
on most skin and hair types. However, you should not use
LUMI+ if you have a naturally dark skin tone or
when tanned. This is because darker skin tones absorb
too much light during treatment, which may lead to adverse
side effects or may cause serious skin injuries. LUMI+
works best on people who have a combination of light
skin and dark hair therefore white, grey, red or blond
hair are unlikely to respond to treatment. See our Is
It For Me? section in order to determine if LUMI+ is right
is designed for both men and women. However, men tend
to have thicker hair, which may require more hair removal
sessions than women to achieve the desired results.
works best on darker hair because it contains more melanin
(a pigment in hair and skin that absorbs light energy).
White, grey or blond hair does not respond to the treatments
as effectively. Consult the LUMI+ Skin Tone Chart
to see if your skin and hair are compatible.
will not work on naturally dark skin. Treating dark skin
with LUMI+ can result in adverse effects such as
burns, blisters and skin color changes due to the high
levels of melanin, the pigment that absorbs light energy.
Please consult the LUMI+ Skin Tone Chart to find
out if your hair and skin tones are compatible.
has been tested and approved according to the highest
safety standards for a home-use device. Light hair removal
treatment with IPL is a gentle, non-invasive and safe
procedure. When used as directed in the User Manual, LUMI+
is an efficient method for the removal of unwanted hair.
| We do not
recommend that you use LUMI+ if you are pregnant
or nursing. It is suggested that you consult the medical
warnings in the User Manual.
waxing, laser or electrolysis where your hair is pulled
out or electrocuted, LUMI+ uses wide spectrum light-energy
to target the hair follicle, causing the hair to fall
out naturally. When LUMI+ is used properly, you
will feel a mild sensation of warmth and tingling after
each light pulse. For your convenience, you have access
to all the LUMI+ light pulse intensity levels immediately,
which you can adjust in accordance with your skin sensitivity.
| Side effects
are extremely rare if LUMI+ is used according to
the instructions provided in the User Manual. Certain
clinical studies have reported some redness around the
hair shaft and slight swelling. These side effects usually
subside within an hour after treatment. If you feel any
discomfort or dryness due to a treatment with LUMI+,
we recommend you apply an after sun treatment or a soothing
LUMI+ treatment session, the area to be treated
should be cleaned with mild soap and water, free of any
deodorant, makeup or creams, and the hair shaved down
to the surface of the skin. It is also important to avoid
sun exposure on any areas you wish to treat at least four
weeks prior to the treatment. Before beginning a LUMI+
session, we suggest that you do a test on the desired
area of treatment 24 hours beforehand. It is also best
to start your treatments at the lowest intensity level
and that you increase the level by no more than one intensity
level per treatment.
| The light
pulse emitted by LUMI+ resembles that of a camera
flash. Eye sensitivity to light can vary from person to
person; EvoDerma recommends that you wear the included
IPL Protective Eyewear every time you use the device.
The Contact Indicator light provides an extra safeguard
to ensure that LUMI+ will only flash when it is
in full contact with your skin to avoid accidental flashes.
| Do not
use LUMI+ on tanned skin or after being exposed
to the sun. Tanned skin, particularly following sun exposure,
contains large quantities of the pigment called melanin.
This applies to all skin types and complexions, including
those that don’t seem to tan quickly. The presence of
large quantities of melanin exposes the skin to higher
risk of adverse effects when using LUMI+ such as
burns, blisters, and skin color changes. It is suggested
to avoid sun exposure about four weeks before beginning
| There are
no reported side effects or damage due to long-term use
of Intense Pulsed Light devices. The evidence is well
documented and is based on over 15 years of use in aesthetic
| The amount
of time required for each session varies depending on
the area of the body being treated. For most users, treating
the lower leg area can take 20-25 minutes (plus charging
time) while treating both underarms takes around 8 minutes.
However, treatments depend on the battery life. Always
verify that your LUMI+ is fully charged before
each treatment. Charging takes about 2 hours and is indicated
by a solid (not flashing) blue Power Indicator light when
plugged in. Make sure your LUMI+ is unplugged before
turning it on.
| A fully
charged LUMI+ will last for 250-270 light pulses.
If you plan to treat areas that require more light pulses
in one session, you will need to pause to re-charge LUMI+
before continuing your treatment.
works best to banish unwanted hairs in the following areas:
- Underarms and arms
- Back and shoulders
- Bikini line
- Feet .
| It is not
recommended to use LUMI+ on the face, head or anywhere
above the neckline.
your LUMI+ treatments every 2 weeks for the first
4-5 sessions. After the fourth session, treatments should
be done every 4 weeks. If hair still grows back after
these sessions, you can proceed with treatments until
the desired results are achieved. The total amount of
treatments you will require depends on your skin tone
and hair color as well as your hair’s growth cycle.
| In general,
you will see noticeable results after 3-4 sessions with
LUMI+. In the beginning, it might look like hair
is still growing back after a treatment session. Due to
different stages of hair growth, not all hair will be
affected at the same time when using LUMI+. This
is why multiple sessions are required for optimal results.
| After treating
your skin with LUMI+, the hair will take about
2 weeks to naturally be ejected from the body. During
these 2 weeks, the hair will appear to be growing, but,
in actuality, the hair is going through the process of
being ejected or pushed out of the body. After the first
few treatments, hair that does grow back will be finer
and lighter. We do not recommend pulling the hair out
at this stage; you should let it fall out naturally. It
is also possible that some hairs were missed or were not
in the appropriate stage of growth when treated. These
hairs will be treated in the following sessions, which
is why multiple treatments are necessary. Continue the
pre-treatment steps and stick with your treatment schedule
to achieve the best long-term results.
| The results
achieved by using Intense Pulsed Light (IPL) technology
are progressively permanent. If the device has targeted
a hair follicle while in its growth stage (Anagen), the
hair will not grow back. Please refer to the How It Works
section for more information about IPL technology and
the hair growth cycle.
| The skin
retains its normal appearance during treatment with LUMI+
for almost all users. A small number of users might
see some redness or swelling, which usually subsides an
hour after treatment.
| To maximize
hair removal results when using LUMI+, it is best
to maintain a 2 week interval between treatment sessions
as well as hydrating the skin after each treatment. All
the necessary steps are outlined in the User Manual. If
you have begun using LUMI+ and your skin is responding
well to the treatments, you can increase the intensity
level for subsequent treatments. We recommend you increase
the intensity no more than one level at a time in order
to properly evaluate how your skin will react. If you
begin experiencing discomfort during treatments, reduce
the intensity level. We do not suggest using LUMI+
on the same part of your body more often than recommended
(twice a week); it will not lead to faster or better results.
comes with a 1-year warranty on parts and manufacturing.
| We don’t
recommend using LUMI+ on areas with many freckles,
moles or other skin irregularities, since these darker
spots may absorb LUMI+’s light instead of the hairs.
If you only have a couple of freckles, you can cover them
with a flesh-coloured bandage and use LUMI+ as
| Any areas
treated by LUMI+ should be gently cleaned and then
hydrated with a gentle moisturizing lotion. Avoid sun
exposure for at least 2 weeks after treatment. Cover the
treated area(s) with clothing and/or strong sunscreen
(SPF 50 or higher) as extra protection.
| No. You
can continue to shave as normal when using LUMI+
as shaving leaves hair still attached to the root therefore
enabling the light energy emitted to travel down the hair
follicle. The desired treatment area(s) must be shaved
prior to each session, but other hair removal methods
do not work with IPL technology. Waxing and epilators
(as well as other techniques) detach the hair from the
root, which is normally disabled by IPL’s light energy.
If the root is not properly disabled, hair reduction will
| Based on
North American averages, the cost of professional treatments
for your entire body ranges between $6,000 and $12,000
for a complete series of sessions. The price of LUMI+
is under $700.
Any further questions?
Please refer to the User Manual or contact our Customer Care